Content Quality Assurance

Content quality assurance is a necessary component to providing error-free functional product to the consumer. Content quality assurance testing confirms adequate confidence that a product conforms to established technical requirements and is of the type and quality needed and expected by the customer.

What is Content?

Content is a generic term used to describe information in a digital context that can be presented to the consumer in many different audio and visual ways. Content can be on the Internet, in a movie theater and on an optical disc (DVD or CD). It can be seen and heard, for example, on a personal mobile device, gaming platform or laptop. Content is digital information that could be meant for entertainment, electronic record keeping, instructional training and so much more. It is distributed or made available for use to the consumer in many different formats via a wide variety of platforms and devices.

What is Quality Assurance Testing?

Quality Assurance Testing puts a product through specific procedures to discern that the product is in accordance with its specified standards and will perform as intended.

What is Intellikey Signature Testing^TM?

Intellikey Signature Testing^TM is a recognized standard of content testing in the quality assurance industry. Intellikey Signature Testing^TM is renowned for its effective testing procedure and exemplary reporting, both of which produce reliable and definitive testing results.

GO TO TOP

The Reward of Quality

"The fact is that quality pays. It pays in satisfied customers. It pays in motivated employees, who are committed both to their jobs and to their communities. It pays in an improved bottom line." ---William Daley, US Secretary of Commerce. Quality pays in the profits and performance of a company and its brand. Protecting that brand is the essence of the quality assurance process.

What is the Cost of Poor Quality?

An amount no company committed to high quality can afford to pay. Today’s consumers expect quality and perfection in the products and services they buy. Unsatisfactory products and services make unhappy customers and result in diminished brand confidence and profit.

Phil Crosby, a quality assurance thinker and widely recognized authority is the father of terminology used in the quest for quality. Crosby was able to translate the technical aspects of quality assurance and its processes into concepts business could understand. Crosby’s philosophy and techniques help companies grasp the idea of the "cost of poor quality” or what it really costs to do things badly.

How is quality achieved and maintained?

Mr. Crosby defined quality as conformity to certain specifications set forth by management and not some vague concept of "goodness." These specifications are not arbitrary either; they must be set according to customer needs and wants.

Quality is maintained by continuous compliance to standards that are checked through specific and rigorous testing methodologies known as Quality Assurance Testing.

GO TO TOP

Intellikey Quality Standards

Intellikey Labs is proud to be undergoing ISO 9000 certification. ISO 9000 is an international reference for quality requirements in business to business dealings. The standards have earned ISO 9000 a worldwide reputation. ISO 9000 is concerned with “quality management." This practice includes all activities an organization carries out to enhance customer satisfaction by meeting customer and applicable regulatory requirements to continually improve its performance in this regard. Certification will be completed in 2007.

Intellikey Labs Quality Policy Statement

Intellikey Labs is dedicated to being the best provider of quality assurance services in the industry. We accomplish this through a dynamic process of customer focus, employee growth and involvement and dedication to continuous improvement.

GO TO TOP

Signature Testing^TM Topics

Intellikey Signature Testing^TM provides a practical step that is often missed in the effort to deliver quality content to the consumer. Learn more through our series of complementary articles.

Testing FAQs - Smart Testing
DOWNLOAD (PDF)

Getting the Most From Your Testing Labs: 10 Pointers
DOWNLOAD (PDF)

GO TO TOP

Customer Focus

• We work to understand and anticipate the needs of our customers in every way and meet or exceed those needs whenever possible.
• We deliver solutions of the highest value and the highest quality.
• We continue to increase client satisfaction to insure client retention.
• We encourage and support employee growth and involvement.
• We hire and maintain a highly skilled and qualified staff - the best and the brightest!
• We encourage and support staff participation.
• We seek stability, job security and quality of life for our staff.
• We empower our staff at every level to participate in all our objectives.
• We maintain the highest respect for our jobs and each other.

Continuous Improvement

We are dedicated to constant improvement in all aspects of quality, service and operations. We are increasing efficiency in every aspect of our operations.

We are continuously improving our relationships with customers and one another.

GO TO TOP